These Terms & Conditions govern your use of Lorvean and the hotel and tour bookings made through our website. Lorvean is operated by Zhandarazm LLC, a limited liability company registered in the Republic of Tajikistan. Taxpayer Identification Number (TIN): 530008217. Lorvean acts as an intermediary between travellers and travel service providers through booking partners.
Before completing a booking, review these Terms, the Booking Conditions and the specific hotel, tour and rate conditions shown for your selected offer. Those booking-specific conditions form part of your reservation. Our Privacy Policy explains how personal information is handled; it does not replace any separate consent required for marketing or optional tracking.
Last updated: 21 October 2026. We may update these Terms for future use of the website and future bookings. An update does not retrospectively change an existing confirmed reservation or remove rights you already have. For questions about these Terms, contact support@lorvean.com.
You may browse and book without creating an account. An account provides access to features such as saved traveller information, favourites, booking history and preferences. Provide accurate information, use payment methods you are authorised to use and obtain the necessary authority before submitting another traveller's details. Purchases and payments must be completed by an adult who can enter into the applicable booking contract.
If you create an account, keep your access details private and contact support if you suspect unauthorised use. Fraudulent activity and spam are prohibited. We may restrict access or suspend an account where there are reasonable grounds to suspect either activity. You may appeal through support by explaining the circumstances and providing relevant evidence. If the review shows that the restriction was unjustified, access will be restored. A restriction does not cancel legitimate bookings, remove refund rights or prevent you from contacting support about them.
Travellers may share reviews and photos through the review options available at Reviews. Submit material you own or have permission to share. For content submitted directly to Lorvean, you retain ownership and give us permission to display it for the review feature. Our content moderation focuses on sexually explicit images and insulting or abusive content, alongside any removal required by applicable law. A review is not removed merely because it expresses a negative opinion about a genuine experience.
Reviews and photos sourced from Google remain subject to Google's terms and content policies, and are not automatically verified Lorvean bookings. Where Google Maps content is displayed, the Google Maps Additional Terms of Service also apply, and Google and author attribution must be preserved. Google's handling of information is explained in the Google Privacy Policy. Concerns about content published on Google may be reported through its reporting options; contacting Lorvean does not guarantee that Google will remove it.
You may copy or adapt original Lorvean text and design material that the operator has the right to license, provided you do not misrepresent its origin, claim ownership of the original work or imply an official relationship with Lorvean. This permission does not authorise a duplicate service presented as Lorvean, "Lorvean 2.0", an official branch or a successor to this project. It does not grant rights to use our name or branding as your own, or license photos, reviews, supplier content or other material belonging to third parties.
Review your destination, dates, traveller details, selected services, total price and booking conditions before submitting a reservation. Bookings are processed automatically, and a confirmation is sent to the email address you provide once the reservation has been successfully accepted. A payment receipt or a pending bank transaction alone is not a booking confirmation.
Bookings require 100% prepayment of the amount shown as payable online at checkout. Available methods include supported cards, Google Pay, Apple Pay and cryptocurrency, as shown for your booking. Payment processing provider: "". The final price and its tax and fee breakdown are shown before payment. Mandatory amounts payable directly to the hotel, where applicable, must be stated separately; optional extras are additional to the confirmed price.
If your payment appears to have been taken but no booking confirmation arrives, contact support@lorvean.com with the available booking or payment reference. We will investigate the payment and reservation status with the relevant partners. Depending on the verified outcome, we will help arrange confirmation with your agreement or an appropriate reversal or refund for a service that cannot be provided. The investigation does not remove your applicable consumer or payment-dispute rights.
Your selected hotel, tour provider and rate determine whether a reservation can be changed or cancelled, the relevant deadlines and any charges. Cancellation after a free-cancellation deadline, a no-show or an early departure may affect the amount refundable under those conditions. A non-refundable rate remains subject to any mandatory rights that apply.
Booking changes are handled for an additional charge where the provider allows them and availability permits. A change may also involve a price difference. Some prepaid reservations cannot be edited directly and may require an authorised cancellation and a new booking. Support will explain the available option and the applicable cancellation charges, change fees and new price before you decide. A request alone does not change or cancel a reservation; wait for confirmation of the action taken.
If the hotel or tour provider cancels a confirmed reservation or cannot supply the booked service, Lorvean will help you seek the applicable refund and explore an alternative. Availability, the replacement offer and any price difference will be explained before you agree. We will not substitute another reservation without your agreement. Contact support promptly so we can investigate and assist; mandatory rights concerning the original service remain unaffected.
Refund eligibility and the refundable amount depend on the circumstances, the conditions of your selected hotel or tour, and applicable law. Charges for a cancellation you request are assessed under the conditions accepted for that reservation. A provider cancellation or a payment taken without a completed reservation is reviewed according to its actual circumstances, rather than automatically treated as a cancellation by you.
Approved refunds for card payments, including Google Pay and Apple Pay where supported, are returned through the original payment method. The time for funds to appear depends on the provider, payment processor and bank. Cryptocurrency refunds are handled manually through support. A percentage-based processing fee applies only if its rate was clearly disclosed and accepted before the original payment. Support will confirm the eligible amount, any permitted deduction, refund currency, wallet address and network before transfer.
Contact support@lorvean.com to request assistance or check a refund's status. We do not promise immediate receipt of funds or a fixed processing time for a manual cryptocurrency refund. This does not permit an indefinite delay or limit any deadlines or refund rights imposed by applicable law.
Lorvean is responsible for its own operation of the booking platform and the obligations it has under applicable law. The selected hotel or tour provider is responsible for delivering the travel service. This description of our roles does not exclude any responsibility Lorvean may have for its own conduct, a booking error or an obligation that the law places on an intermediary.
Descriptions, availability and prices may change before a reservation is accepted. We aim to provide accurate information and address errors when identified. If an error affects a confirmed reservation, support will explain the situation and available remedies while respecting your agreed booking terms and mandatory rights. We do not guarantee uninterrupted website access, but a technical problem does not remove obligations connected with a valid booking.
To raise a complaint, write to support@lorvean.com with your booking reference, a description of the issue and the relevant information. We will investigate and seek a practical resolution with the parties involved. You retain any right to complain to a competent authority, use an available payment-dispute process or bring a claim before a competent court.
These Terms apply subject to the law governing the transaction and any mandatory consumer protections. Nothing in them excludes a right or liability that cannot lawfully be excluded. If a provision is invalid, the remaining provisions continue to apply to the extent permitted by law.
